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| Inquiry Type | Notes | |
|---|---|---|
| General Inquiries | support@caravanorganics.com | Product questions, account assistance, general feedback (1-2 business day response) |
| Orders & Shipping | support@caravanorganics.com | Tracking, delays, address changes (include order number for faster processing) |
| Returns & Exchanges | support@caravanorganics.com | Return requests, RMA status, exchange inquiries (reference order details) |
Business Hours:
Monday - Friday: 9:00 AM - 5:00 PM (CST)
Saturday - Sunday: Closed
We are also closed on major U.S. federal holidays. Emails sent outside business hours will be addressed the next business day.
Official Office Address:
Room 224, 2nd Floor, Building A15, No. 9 Jiusheng Road, Shangcheng District, Hangzhou City, Zhejiang Province,China,Postal Code:310000
Tel:+1 (615) 861-4740
For formal correspondence, returns, or in-person inquiries (by appointment only).