1. Shipping Destinations

caravanorganics.com (hereinafter referred to as the "We","Us" or"Our") currently offers shipping services to all 50 states of the United States, including Alaska and Hawaii, as well as Puerto Rico and the U.S. Virgin Islands. We also provide international shipping to most countries/regions worldwide. Additional shipping fees may apply to remote or restricted delivery areas—defined as regions with limited carrier access, such as rural communities or areas far from major transportation hubs. These additional fees will be clearly displayed during the checkout process, allowing you to review and confirm before completing your purchase.

Note: We do not ship to PO boxes, military addresses (APO/FPO), or countries with shipping restrictions (e.g., sanctioned countries).

2. Shipping Options & Timelines

U.S. Domestic Shipping

We offer standard shipping for U.S. domestic customers:

• Standard Shipping:
  Cost:At checkout, our pricing is dynamically calculated based on three key factors: your country of delivery, the total weight and dimensions of your package, and your chosen shipping method. This ensures fair and accurate pricing, tailored to your specific order and location, with no hidden fees or unexpected expenses. We negotiate highly competitive prices with carriers to provide you with the best shipping rates.
  Delivery Time: 20-30 business days (UTC) after processing.
  Tracking: Real-time tracking available for all standard shipping orders.

Customs Duties: Customers are responsible for paying any taxes, duties, and other fees imposed by the destination country/region. These fees are not included in the product price.

3. Order Processing Time

Before your order ships, we process and prepare it according to the following standards (excluding weekends and U.S. public holidays):

4. Order Tracking

Once your order has shipped, you will receive a shipping confirmation email to the address associated with your account. This email contains a unique tracking number and a direct link to the carrier’s website, where you can monitor your package’s real-time location and delivery status. Tracking information is typically updated within 24 hours of shipment.

You may also track your order status by logging into your account on caravanorganics.com and navigating to the "My Orders" section. Here, you can view detailed information including shipment date, carrier name, tracking number, and estimated delivery date. If you do not receive a shipping confirmation email within the expected processing time, please check your spam or junk folder first, then contact our customer service team for assistance.

5. Delayed or Damaged Shipments

If your order is delayed beyond the estimated delivery timeline, or if it arrives damaged, defective, or incomplete, please contact our customer service team within 7 business days of the estimated delivery date. To facilitate a quick resolution, please include your order number, tracking number, and photos of any damaged items or packaging.

We will assist you in resolving the issue promptly, which may include filing a claim with the carrier, arranging for a replacement shipment, or processing a full refund—whichever option best meets your needs. Delays may occur due to factors beyond our control, such as severe weather, natural disasters, carrier operational issues, or incorrect shipping addresses provided at checkout. We are not liable for delays caused by incorrect or incomplete address information, so please double-check your shipping details before placing an order.