Contact Us

Contact Information

Inquiry Type Email Notes
General Inquiries support@caravanorganics.com Product questions, account assistance, general feedback (1-2 business day response)
Orders & Shipping support@caravanorganics.com Tracking, delays, address changes (include order number for faster processing)
Returns & Exchanges support@caravanorganics.com Return requests, RMA status, exchange inquiries (reference order details)

Business Hours:

Monday - Friday: 9:00 AM - 5:00 PM (CST)

Saturday - Sunday: Closed

We are also closed on major U.S. federal holidays. Emails sent outside business hours will be addressed the next business day.

Official Office Address:

Room 224, 2nd Floor, Building A15, No. 9 Jiusheng Road, Shangcheng District, Hangzhou City, Zhejiang Province,China,Postal Code:310000

Tel:+1 (615) 861-4740

For formal correspondence, returns, or in-person inquiries (by appointment only).

Send Us a Message

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